Delegating Routine Tasks for Quality Control of Listings on Marketplaces

Client:
A major property developer leveraging marketplaces to promote their residential complexes.

Industry:
Construction and Development

Problem:
The client’s project managers were spending a significant portion of their workday on routine tasks, such as updating data, correcting information in listings, and monitoring the quality of placements on marketplaces. This distracted them from their primary responsibility of developing new projects, reducing overall efficiency in the area of new business development (newbiz).

Solution:
We took over the routine tasks associated with managing listings on marketplaces. Our specialists handle data updates for each property, make corrections to listing descriptions, and ensure that information remains accurate and up to date. This delegation freed the project managers from small but time-consuming tasks, allowing them to focus on more critical aspects of their work.

Result:
By outsourcing routine processes, the productivity of project managers increased by 20%. They are now able to devote more time to new projects, optimising workflows and improving the company’s overall efficiency.

Key Performance Indicators (KPIs):

• Increased project manager efficiency: +20%
• Reduced workload for employees focused on new projects
• Improved quality and accuracy of information on marketplaces

This case study demonstrates how delegating routine tasks to professionals can reduce the internal team’s workload, increase productivity, and improve focus on strategically important tasks.