Lead Classification

We listen to, classify, and tag calls.

What is
Lead Classification?

A method of call classification for measuring advertising effectiveness

How does
lead tagging work?

What are the benefits of lead tagging?

Lead Classification:

We’ll gather data on qualified inquiries so that you can better understand your audience’s needs and shorten the path from call to sale.
What are call tagging and call auditing?

Call tagging is the process of assigning specific labels (tags) to calls, which helps to classify and organise information about each conversation. Call auditing is the analysis of telephone conversations with customers to evaluate their quality and effectiveness.

Why do we need to tag and audit calls?

Call tagging simplifies data analysis, helps identify trends and problem areas, and enables faster retrieval of calls for further review or auditing. During auditing, strengths and weaknesses in operator communication are uncovered, as well as errors that could lower sales or customer loyalty.

How long does call tagging and auditing take?

It depends on the volume and number of calls. Timelines are discussed with each client individually.

Why should we trust you with this task?

Turning to us for lead processing is an efficient solution if you want to improve client interactions without wasting time and resources. We have the experience and expertise to accurately analyse and structure calls. We also have the technology and methods needed to audit, highlight key points, and correctly tag calls.

Choose Your Pricing Model

Flexible Pricing

01.

Hourly Billing

Versatile Flexibility

You pay for our specialists’ work based on the actual hours worked.

02.

Per-Operation Billing

Transparency and Clear KPIs

You pay for specific operations or tasks with clearly defined scope and results.

Let's discuss it

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    Freeing up time for what truly matters

    Professional Business Support. Combining innovation and expertise to achieve your goals.
    How Can We Assist?
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    Lead Tagging
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    Lead Qualification
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    Task Dispatching
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    CRM Enrichment