Lead Classification
We listen to, classify, and tag calls.
What is
Lead Classification?
A method of call classification for measuring advertising effectiveness
How does
lead tagging work?
- We listen to calls.
- We classify.
- We assign tags.
- We analyse.
What are the benefits of lead tagging?
- Optimising the advertising campaign
- Increasing conversions
- Saving your employees’ time
Lead Classification:
What are call tagging and call auditing?
Call tagging is the process of assigning specific labels (tags) to calls, which helps to classify and organise information about each conversation. Call auditing is the analysis of telephone conversations with customers to evaluate their quality and effectiveness.
Why do we need to tag and audit calls?
Call tagging simplifies data analysis, helps identify trends and problem areas, and enables faster retrieval of calls for further review or auditing. During auditing, strengths and weaknesses in operator communication are uncovered, as well as errors that could lower sales or customer loyalty.
How long does call tagging and auditing take?
It depends on the volume and number of calls. Timelines are discussed with each client individually.
Why should we trust you with this task?
Turning to us for lead processing is an efficient solution if you want to improve client interactions without wasting time and resources. We have the experience and expertise to accurately analyse and structure calls. We also have the technology and methods needed to audit, highlight key points, and correctly tag calls.
Flexible Pricing
Hourly Billing
Versatile Flexibility
You pay for our specialists’ work based on the actual hours worked.
Per-Operation Billing
Transparency and Clear KPIs
You pay for specific operations or tasks with clearly defined scope and results.
Let's discuss it
Freeing up time for what truly matters
